Delivery FAQ

SINGLE SACKS

What if I’m not in to sign for my logs?

Our Couriers do need a signature for the logs, if you are not going to be in then maybe you could have them sent to a neighbour, relative, friend or your place of work. All you need to do is tell us your requirements and leave the rest to us!

I would like a delivery before 12.00 noon – is this possible?

Yes, but this service does carry an additional charge of £20.00. If you live in Central London or in a particularly rural area do please advise us and we can let you know if there is going to be a problem.

Can I track my order?

Certainly, once your logs are dispatched you are sent an email confirming that they have left us and are en-route. You will be given a unique Consignment Number and a hyper-link to our carriers’ web site, simply log on, enter your number and you will receive up to date information on the progress of your shipment. Please note that the tracking information will not be available until after 8.00 p.m. on the day your shipment left us.

When will the logs be delivered?

Normally, the logs are delivered before close of business the day after they have left us – this can be anytime up until 6.00 p.m., if you are concerned, check the carriers’ web site or alternatively give us a call and we will look into it for you. We do personally look after and monitor every shipment and if a delay is likely you will be contacted and advised accordingly of any problems.

Can I have a Saturday Delivery?

No problem, the extra charge for this is £20.00 per shipment. Generally Saturday deliveries happen in the morning. Again, if you have specific requests – do please let us know.

MULTIPLE SACKS (25 or more)

How will they arrive?

Unless you advise us to the contrary we will always organise a vehicle with a tail-lift and a hand-truck to manoeuvre the load to as close to your door as is possible.

I have a gravel drive – is this a problem?

Yes, obviously the driver will do all he can to accommodate your load but he cannot work miracles! Please give us as much information as you can and we will do our best to help.

What if I’m not in to sign for my logs?

Our Couriers do need a signature for the logs. With single sacks we can always come up with alternative delivery arrangements, however with multiple sacks this is a problem. As long as we have sufficient notice we can ask the driver to call you (preferably on a mobile number) and he will be able to give you an E.T.A. (estimated time of arrival) so that someone is able to meet the driver and sign for the logs.

Will the driver help unload the sacks?

No. However, if you feel that to unload the sacks and then say stack them in the garage is too much for you, we can send out a Special Two Man Team. This service does carry an additional charge (please call for details, giving postcode and requirements) and we do need at least two working days advance notice.

Should I check the load for damages when I receive it?

Yes, absolutely. If you are in any way dissatisfied with the load i.e. gaping holes in the sacks, obvious damage, incorrect goods then please do make sure to make a note on the Drivers’ Delivery Manifest, sign it and we will then be able to deal with any Damage/Insurance Claim on your behalf. Without this notice any subsequent insurance claims will be invalidated.

I would like a delivery before 12.00 noon – is this possible?

Yes, but this service does carry a further charge of £15.00. If you live in Central London or in a particularly rural area do please advise us and we can let you know if there is going to be a problem.

Can I have a Saturday Delivery?

No problem, the extra charge for this is £30.00 per shipment. Generally Saturday deliveries happen in the morning. Again, if you have specific requirements – do please let us know.

I live in the Highlands - how does this affect my deliveries?

Although we do send our logs out on a Next Day Delivery Service, the geographical location does play a part – see below for extended delivery times:

The following locations have a 2 to 3 day service:
Highlands
Eire
Northern Ireland

The following locations have a 5 day service:
Channel Islands
Inner Hebrides
Outer Hebrides
Isle of Man
Orkney Islands
Scilly Isles
Shetland Islands
Isle of Wight

When placing your order, please do bear in mind the extended delivery times for the above locations (Saturday and Timed Deliveries are not available on the above destinations).

Tel: 01555 880000
Mob: 07858 933275
Email: info@druidswood.co.uk